You Built the Business.
I Support the Systems & Clients.
You didn’t start your business to manage tech glitches, follow up on unpaid invoices, or troubleshoot automations.
You started it to serve.
With 35+ years of administrative experience, combined with 15+ years as a Virtual Tech Consultant and OBM, I provide steady backend leadership for growing coaching and therapy practices.
I provide:
Professional website design and maintenance
Email marketing strategy and automation
Comprehensive course and membership platform support
Sales funnels and launch tech
Ongoing client and student support
Operational organization and backend oversight
I don’t just complete tasks.
I build structured systems that support sustainable growth.
Professional Websites That Build Trust
Your website is often the first impression of your practice.
I design, build, and maintain:
WordPress websites, utilizing the following website builders: Divi & Elementor
Squarespace websites
- Websites on “all-in-one” platforms, such as Kajabi, Simplero and more
- E-commerce websites on WordPress, Squarespace, Shopify and more
Therapist and private practice sites
Coaching practice sites, including membership dashboards and courses
Website redesigns and structural improvements
Online stores and landing pages – from simple to complex
Every site is built with clarity, flow, and client journey in mind – so visitors feel confident taking the next step.
Outcome:
A polished online presence that converts inquiries into clients.
Portfolio available upon request.
Email Marketing & Automation That Increases Client Conversion & Retention
Strategic email systems turn interest into engagement – and engagement into clients.
I provide:
Strategic email platform setup and optimization, supported by hands-on experience with 30+ industry-leading email marketing systems.
List segmentation
Nurture and onboarding sequences
Launch sequences
Lead magnet funnels
CRM setup and automation integration
When your systems are working properly, potential clients are guided consistently – without you manually following up.
Outcome:
Increased client enrollment.
More consistent revenue.
Less administrative burden.
Client Experience & Backend Leadership
As your Head of Client Experience, I ensure every client interaction reflects the professionalism and care your brand represents.
I provide warm, responsive support for:
Onboarding and client inquiries
Membership and course access
Client portal navigation
Billing communication and payment reminders
Affiliate tracking and payouts
When more complex situations arise – such as late payments or policy misunderstandings – I communicate with calm professionalism that:
Upholds your company policies while helping clients feel supported and heard
Maintains clear boundaries
Preserves client dignity
Protects your reputation
Your clients feel welcomed and supported.
Your policies remain consistent.
Your backend stays structured and steady.
Course, Membership & Launch Support
For coaches, entrepreneurs, therapists and clinicians offering programs or memberships, I manage the technical details so you can focus on serving your clients.
Platforms supported include:
Kajabi
Simplero
Teachable
Thinkific
WordPress membership integrations
I provide:
Full course setup and lesson organization
Membership configuration
Sales page builds
Funnel setup
Webinar integration
Launch coordination
Outcome:
Smoother launches.
Better client experience.
Higher enrollment confidence.
Ongoing Support & Operational Oversight
For established businesses ready for deeper backend stability, I provide ongoing operational and systems support.
This includes:
Project coordination utilizing systems such as Asana
SOP development
Workflow organization
Tech stack integration
Continued website and automation management
Think of it as steady operational leadership – without the complexity of hiring in-house.
You don’t have to manage your tech, systems, and client communication alone.
Let’s create a structured, welcoming backend that supports your growth — and your sanity.
What My Clients Say…
“Susan helped me to create a beautiful website for my therapy practice completely from scratch. I was a bit overwhelmed by the whole process. She helped me through each step of the way. I never felt rushed or pressured to agree to anything I didn’t think was right for me. In fact, Susan was wonderful at listening to and executing what it was I wanted to capture in my website. Susan is also very down to earth, reliable and easy to work with. Her professional yet personable approach made the experience a very positive one for me. I recommend Susan highly.”
“Susan was so helpful with helping me fill in the missing gaps within my Kajabi website. She made the process of working with her so simple and easy. She was totally within my budget and went out of her way to provide excellent service the entire way through us working together. She had great suggestions and ideas that I didn’t even think of to make things flow better for my clients, as I’m new to the Kajabi platform. I highly recommend Susan!”
“I heard of Susan before meeting her. She was fondly referred to by my mentor and others as “Guru Sue”. It didn’t take long to discover why. She was very proficient in every system, process and software imaginable. She would save any tech crisis, big or small, at lightning speed. Sue is highly capable, excellent at what she does, and just as enjoyable to work with. Sue, thank you for taking care of me and all of us. You’re a true gem!”
“I’ve had the pleasure of working with Susan since July 2025, and she has been an incredibly reliable and steady presence within my business.
Susan is exceptionally smart and highly knowledgeable when it comes to the backend of websites. From complex website updates to troubleshooting technical issues, she brings both clarity and confidence to every project. She is especially well-versed in Kajabi and understands how to support coaching clients in a way that keeps their programs, funnels, and user experience running smoothly.
What sets Susan apart is not just her technical skill, but her reliability and thoughtful execution. When she takes ownership of something, I know it will be handled thoroughly and professionally. She consistently brings strong problem-solving ability, attention to detail, and a calm approach to technology that can often feel overwhelming to others.
She is a valuable asset to any team needing dependable website and tech support.”